Frequently Asked Questions
Check out the most frequently asked questions here, if you still need help then please contact us at contact.fusiongear@gmail.com
Order & Shipping
Can I place an order without making an advance payment?
No, we require an advance payment of Rs.1500 per jersey to confirm the pre-order and avoid cancellations.
How long does delivery take?
Since all our products are imported on a pre-order basis, delivery usually takes 15-20 days from the order confirmation date. This allows time for us to source, quality-check, and ship your jersey securely. In case of any unexpected shipping delays, we will notify you promptly.
Can I request delivery for a specific date or occasion?
While we can’t guarantee an exact date due to international shipping times, we’ll try our best to meet your request if informed early.
Can I order a jersey as a gift with special packaging or a personalized note?
Yes! If you want to gift a jersey, you can contact us via Instagram or WhatsApp to request gift boxes and player cards with custom notes. We’ll help make your gift extra special.
How are my orders delivered
All products are delivered via a trusted courier service. The courier will contact the phone number you provide before delivery. Once your order is dispatched from our end, it typically takes 2 working days for delivery
Can I change or cancel my order after placing it?
We do not allow cancellations, but you can make changes to your order by contacting us on Instagram or WhatsApp.
Products & Authenticity
What is the difference between Authentic and Stadium version jerseys?
- Authentic Jerseys: These are the same jerseys worn by players, featuring premium materials, slim fit, and advanced ventilation technology.
- Stadium Version Jerseys: These are replica jerseys designed for fans, offering a looser fit and slightly different fabric composition while maintaining high quality.
Can I customize or personalize my jersey?
You can add player names, numbers, and official league patches to your jersey. These options are available directly on the product page for you to select when placing your order.
Are your jerseys officially licensed or endorsed?
Our jerseys are top-tier A-grade replicas imported from International suppliers. For officially licensed merchandise, we suggest purchasing directly from brand websites (Nike, Adidas, Puma etc.) or club stores.
How do I care for and wash my jersey to keep it looking fresh?
We recommend washing your jersey inside out with cold water, avoiding bleach and harsh detergents. To preserve the fabric and prints, please do not machine wash
How often do you add new products?
New products, including the latest jersey releases, are added to our website daily to keep you updated with fresh arrivals.
Payments & Discounts
What payment methods do you accept?
We accept Cash on Delivery (COD),Bank Transfers, and Credit/Debit Card Payments.
Do you offer installment payment options?
No, we do not offer installment plans. However, you make an advance payment to confirm your pre-order, and the remaining balance is paid once the jersey arrives.
How do I apply a discount code to my order?
Enter your discount code at checkout before payment. The discount will automatically apply if valid.
Do you have any special offers or loyalty rewards?
Yes, we will be introducing a loyalty rewards program soon! Stay tuned for updates.
Returns & Exchanges
What should I do if I receive a defective or damaged product?
Although all jerseys undergo a quality check before dispatch, if you receive a defective or damaged product, You can refer to our detailed Returns & Exchange Policy for the exact steps to follow.
Can I return a jersey if it doesn’t fit or if I change my mind?
No, we do not accept returns for size issues or change of mind. Customers must confirm their size before placing an order.
How long does it take to process an exchange?
If an exchange is approved, the replacement jersey will be added to our next pre-order batch and delivered once it arrives. Customers will be updated on the expected arrival date.
Other Inquiries
Can I request a jersey that is not listed on your website?
Yes! All available products might not be listed on our website. If you’re looking for a specific jersey, contact us on Instagram or WhatsApp, and we’ll check its availability.
Do you collaborate with influencers or football communities?
Yes, we’re open to collaborations! Reach out to us with your proposal on Instagram or WhatsApp.
How does Fusion Gear support the local football community?
We support grassroots football through sponsorships, giveaways, and partnerships that celebrate the sport at every level. Reach out to us with your proposal on Instagram or WhatsApp.
Do you have a physical store?
No, Fusion Gear operates exclusively online.
How can I contact you?
You can reach us through Instagram or WhatsApp for any inquiries.
